SmarterStats error when loading Defaults – Site Defaults Event code: 3005

An Error Occurred
Page:

/Admin/Defaults/frmSiteDefaults.aspx

Message

The page or resource that you are accessing is unavailable or an error has occurred.

This error occurred at 11/8/2012 11:00:16 AM and has been logged.

 

In my Event viewer I saw this error:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 11/8/2012 11:00:16 AM
Event time (UTC): 11/8/2012 4:00:16 PM
Event ID: 12ca4076f62c476eab139235f1d047bc
Event sequence: 26
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: 8bad665c-1-129968638742097055
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files (x86)\SmarterTools\SmarterStats\MRS\
Machine name: HaHaMachineName

Process information:
Process ID: 2572
Process name: SSWebSvr.exe
Account name: NT AUTHORITY\SYSTEM

Exception information:
Exception type: Exception
Exception message: There was a problem retrieving the information from the remote web server. Please contact support.
at SSWeb.HelperClasses.ServiceCommunication.GetSeoSearchEngines(Int32 serverId)
at SSWeb.UserControls.SiteSeoSearchEngineSettings.PopulateList(Int32 serverId)
at SSWeb.UserControls.SiteSeoSearchEngineSettings.LoadDefaultSettings(Int32 serverId, ConfigSettings settings)
at SSWeb.Admin.Defaults.frmSiteDefaults.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Request information:
Request URL: http://localhost:9999/Admin/Defaults/frmSiteDefaults.aspx
Request path: /Admin/Defaults/frmSiteDefaults.aspx
User host address: 127.0.0.1
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\SYSTEM

Thread information:
Thread ID: 5
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at SSWeb.HelperClasses.ServiceCommunication.GetSeoSearchEngines(Int32 serverId)
at SSWeb.UserControls.SiteSeoSearchEngineSettings.PopulateList(Int32 serverId)
at SSWeb.UserControls.SiteSeoSearchEngineSettings.LoadDefaultSettings(Int32 serverId, ConfigSettings settings)
at SSWeb.Admin.Defaults.frmSiteDefaults.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Custom event details:

 

 

Soo, I tracked this down to what seems to be a bug with the latest installer as of version SmarterStats 7.6.4682.  http://forums.smartertools.com/showthread.php/33031-An-error-occurred-while-loading-the-configuration-settings

 

As best as I can tell, SmarterTools describes this as:
FIXED: Configuring the Included Web Server to listen on All IP Addresses will now function correctly.

This is found in SmarterStats 7 Release Notes.  The update was released on 2012-11-08.


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