Edventures in Normalcy

Solved dotDefender An error occured. Action: get_site_list Exception: Invalid Response or Action: get_xpath Exception: Invalid Response

The full error:
Can’t init python Can’t import module can’t init python Traceback (most recent call last): File “C:\Program Files\Applicure\dotDefender for IIS\cgi-bin\WebServiceLib.py”, line 1, in from WebService_Utils
import * File “C:\Program Files\Applicure\dotDefender for IIS\cgi-bin\WebService_Utils.py”, line 1, in from WebService_OS import * File “C:\Program Files\Applicure\dotDefender for
IIS\cgi-bin\WebService_OS.py”, line 53, in from win32com.client import GetObject, Dispatch File “py26-sp\Lib\site-packages\win32com\client\__init__.py”, line 11, in import gencache File
“py26-sp\Lib\site-packages\win32com\client\gencache.py”, line 662, in __init__() File “py26-sp\Lib\site-packages\win32com\client\gencache.py”, line 58, in __init__ Rebuild() File
“py26-sp\Lib\site-packages\win32com\client\gencache.py”, line 649, in Rebuild _SaveDicts() File “py26-sp\Lib\site-packages\win32com\client\gencache.py”, line 65, in _SaveDicts f =
open(os.path.join(GetGeneratePath(), “dicts.dat”), “wb”) IOError: [Errno 13] Permission denied: ‘C:\\Windows\\TEMP\\gen_py\\2.6\\dicts.dat’

Solution:
I was logged into the admin site under an account that had been added post install using the add_user_permissions_IIS7.bat script. It seems this script misses adding some permissions. In my case I granted permissions to my user to the C:\Windows\Temp\gen_py
folder. I believe I gave them write permissions.

If you need to reset the ColdFusion Administrator Password for ColdFusion 10 or ColdFusion 11, it is much easier than previous versions.

Windows

From the machine running ColdFusion, browse to cf_root/bin, in this case I am in

or

Right click on

and choose Run as administrator to ensure proper permissions during runtime. Enter 1 to change the password. Enter in the new password, and then re enter it to confirm. If not using RDS, you can leave the entry blank for the next two submissions, otherwise fill the RDS password in on both entries. Restart the ColdFusion Application Server and try to login. You may need to restart your browser to clear any cached session aspects that may cause issues.

Linux

SSH into the machine running ColdFusion. Navigate to cf_root/bin, in this case I am using

or

and run

Enter 1 to change the password. Enter in the new password, and then re enter it to confirm. If not using RDS, you can leave the entry blank for the next two submissions, otherwise fill the RDS password in on both entries. Restart the ColdFusion Application Server and try to login. You may need to restart your browser to clear any cached session aspects that may cause issues.